Return and Refund Policy

Returns

  • You have 30 days from your order date to request a refund. 
  • Any returns requested AFTER 30 days from your order date, is not accepted
  • Your item must be unused and in the same condition you received it. You will not be refunded for your exchange if the item has any wear or distress, pet hair, odors (good or bad), and stains from cosmetics, lotions, deodorants, etc.
  • Please contact heiloclosett@gmail.com to request a return. 

Final Sale

Final sale items are not accept for return and refund. 

Refunds

  • All returns are eligible for full refunds minus the cost of shipping.
  • Please allow 1-2 business days for us to review your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Exchanges

    • Yes! We offer exchanges - as long as sizes you're looking for is available for exchange. 
    • We will ship out your requested exchange after receiving your return package.
    • You have 30 days from your order date to request an exchange. 
    • Email heiloclosett@gmail.com for return request
    • Your exchange package is FINAL SALE and will not be eligible for return/refund.  

    Shipping

    • You will be responsible for shipping costs for returning. 
    • We recommend to consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.
    • We recommend using the USPS, UPS, or FedEx. 

    Damages

    • We understand that some orders may arrive damaged.
    • Damage claims will be reviewed case by case and we will work with you to resolve the issue. 

    Any questions, please email us at heiloclosett@gmail.com